Privacy Policy.

Who We Are

Tinyverse is a parent-to-parent marketplace based in Kenya, operated by Tinyverse Solutions. We connect parents who want to sell quality used baby and kids items with families looking for great deals. We also offer personalised back-to-school gift sets for children across Kenya.

Our primary communication channel is WhatsApp at 0790 784 084. Our website is www.mytinyverse.com.

What Information We Collect

Tinyverse operates primarily through WhatsApp. When you contact us or use our services, we may receive:

• Your name and WhatsApp phone number, shared when you message us
• Photos and descriptions of items you wish to sell or donate, which you send voluntarily
• Your general location or neighbourhood, shared to help match you with nearby buyers
• Your child’s name and school stage, if you order a personalised gift set
• Your delivery address, if you order a gift set for home delivery
• M-Pesa transaction references for gift set order confirmation

We do not operate a formal account registration system and do not collect passwords, financial account details, or national identification numbers. Our website may collect standard anonymous analytics data through third-party tools. This data cannot identify you personally.

How We Use Your Information

We use the information you share with us to:

• Advertise your items across our social media channels and parent community groups
• Process and fulfil personalised gift set orders
• Communicate with you about your listing, order, or enquiry via WhatsApp
• Provide customer support and resolve any issues that arise
• Improve our services based on how parents use Tinyverse

We do not use your information to send unsolicited marketing messages.

Who We Share Your Information With

Tinyverse does not sell, rent, or trade your personal information to any third party for marketing purposes.

When you list an item for sale, your photos, price, item description, and general location will be shared publicly across our social media pages and community WhatsApp groups as part of the advertising service. Your personal WhatsApp number will only be shared with a prospective buyer if you choose to respond to their enquiry directly.

We use WhatsApp (Meta Platforms, Inc.) and Instagram to communicate and advertise. Your use of those platforms is governed by their own privacy policies.

How We Store Your Information

Tinyverse is a WhatsApp-first business. Information shared with us is stored within WhatsApp conversations, subject to WhatsApp’s own security and retention practices. We do not operate a formal database of personal customer records.

Item photos shared for advertising are stored on the social media platforms where we post them, under those platforms’ own policies. We retain information only for as long as it is necessary to provide our services.

Your Rights

You have the right to ask us what information we hold about you, ask us to stop using or delete your information, ask us to correct inaccurate information, and request removal of any listing or photo we have posted on your behalf.

To exercise any of these rights, contact us via WhatsApp at 0790 784 084. We will respond within five business days.

Third Party Links

Our website contains links to WhatsApp and Instagram. We are not responsible for the privacy practices of these external sites and encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this page periodically.

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